Refund and cancellation policy
Cancellation, withdrawal, and refund rules for paid consulting engagements with OnwardPulse Software Consulting Co., Ltd.
Last updated: 26 October 2026
Use this page when you need to cancel a paid engagement, exercise a statutory withdrawal window, or request a partial refund of prepaid consulting time.
Proposed terms, pending business confirmation: Specific refund windows below follow common Taiwan distance-selling practice (Consumer Protection Act seven-day withdrawal baseline) where no bespoke contract exists yet. Your signed statement of work prevails when it differs.
Eligibility
- Discovery reviews and architecture sessions: If purchased remotely without an in-person meeting, you may withdraw within seven (7) calendar days of payment unless services have begun with your express consent.
- Implementation blocks: Fees for work already performed, delivered reports, or merged pull requests are non-refundable. Remaining unused prepaid days may be refunded pro-rata when we agree to terminate early.
Non-refundable items
Deposits explicitly marked non-refundable in your quote, rush fees, and third-party pass-through costs (e.g., paid tooling you asked us to procure) are not refunded.
How to request a refund
Email info@onwardpulse.digital or call +886-2-0000-2207 with your invoice reference, payment date, and reason. We respond within five business days.
Processing time and method
Approved refunds are returned to the original payment method within fourteen business days where the payment processor allows.
Cancellation and rescheduling
Scheduled pairing sessions may be moved with at least twenty-four hours’ notice. Repeated no-shows may forfeit reserved time per your statement of work.
Business details
OnwardPulse Software Consulting Co., Ltd. · UBN 92517518 · Representative Huang Wei-Lin · No. 53, Wenhua Road, Banqiao District, New Taipei City, 220, Taiwan · info@onwardpulse.digital